1. Agreement to These Terms

Krystal OS is operated by RebrandLand AI ("we," "us," or "our"), located in Georgia, United States. By creating an account or using the platform you agree to these terms. If you are agreeing on behalf of an organization, you confirm you are authorised to bind it, and "you" means that organization.

Our Privacy Policy forms part of these terms. If you have signed a separate written agreement with us, that agreement governs wherever it conflicts with this page.

2. Your Account

You must provide accurate account information and keep it current. You are responsible for your credentials and for everything done under your account, including by team members you invite. Tell us promptly at Ask@heykrystal.ai if you believe an account has been compromised.

When you invite colleagues, you decide what access they have. Removing someone from your team is your responsibility, not ours.

3. Right to Use the Platform

For as long as your account is in good standing, we grant you a non-exclusive, non-transferable right to use Krystal OS for your organization's own operations — including its commercial and fundraising activities. This is a right of access, not a sale: we retain all rights in the platform, its software, design and brand.

You may not:

• resell, sublicense or provide the platform as a service to others
• copy, reverse engineer or attempt to extract the source code, except where that restriction is unenforceable by law
• probe, scan or circumvent authentication, rate limits or account boundaries
• use the platform to store or transmit malware, or to send unlawful or unsolicited bulk messages
• upload data you have no right to hold or share
• use the platform to build a competing product, or benchmark it for publication without our consent
• remove copyright or proprietary notices

4. Your Data

Everything you put into Krystal OS remains yours. Your donor records, programs, grants, budgets, documents and the content you generate belong to you. You grant us only the permission we need to run the service for you: to host, process, transmit and display that data, and to send it to the providers listed in our Privacy Policy for the features you use.

We do not use your data to train AI models, and we do not use it for any purpose other than operating and supporting the platform for you.

You can export everything held against your account at any time from Settings → Account → Your Data, and delete the account from the same place. Export it before you delete: deletion is immediate and permanent, and we cannot restore an account afterwards.

5. Personal Data About Other People

Much of what you record is about real people — donors, supporters, staff, and the individuals your programs serve. For that data you are the controller and we are your processor. You are responsible for having a lawful basis to collect it, for telling those people how it is used, and for honouring their requests to see, correct or delete it. We will help you respond to such a request.

Please do not record Social Security numbers, payment card numbers or comparable identifiers in Krystal OS. The platform is not designed to hold them, and while our AI layer strips them before any prompt is sent, you should not rely on that as a reason to enter them.

6. Connected Services

You may connect Krystal OS to third-party services you already use. By connecting one you authorise us to access it with the credentials you supply, in the way the connection describes. Fundraising platform connections are read-only: we import a record of income you have already received and never create charges, take payments or move funds.

Those services are operated by other companies under their own terms. We are not responsible for their availability, accuracy, pricing or changes to their APIs, and a connection may stop working if a provider changes or withdraws access. You can disconnect any service at any time.

7. AI Features

The Co-Pilot, insights, grant discovery, drafting and document parsing are AI features. They generate text, and generated text can be confidently wrong: it can misstate a figure, invent a funder requirement, or misread a document.

• Review before you rely on it. Check anything you are about to submit to a funder, send to a supporter, or report as fact.
• It is not professional advice. Nothing the platform produces is legal, tax, accounting, financial or compliance advice. Eligibility, deadlines and reporting obligations must be confirmed with the funder.
• Output is not guaranteed to be unique. Similar prompts can produce similar text for different organizations.
• You own what you generate, to the extent it can be owned, and you are responsible for how you use it.

Grant opportunities and funding information shown on the platform come from public sources and AI research. We work to keep them accurate but do not guarantee their accuracy, completeness, eligibility criteria, deadlines or continued availability. Verify with the funder before you apply.

8. Plans and Fees

There are two plans, set out on our pricing page: Free, which is free permanently rather than a trial and is limited to 500 contacts and participants, two staff seats, one grant pipeline and 25 Krystal AI drafts a month; and Pro at $49 a month flat, with no limit on contacts, participants, staff seats, programs or AI use. Setup, migration and cancellation cost nothing, and nothing is charged per record, per seat or per report.

Pro fees are payable in advance for each billing period. You can cancel at any time at no charge; cancellation takes effect at the end of the period you have paid for. Fees already paid are not refunded except where the law requires it or we have agreed otherwise in writing.

Cancelling Pro does not close your account. It continues on Free, so nothing is deleted and you do not have to rush an export. Your records stay as they are even where they now exceed a Free limit — we will not delete a contact, a participant or a program because you stopped paying. What stops is the Pro side of the plan: adding beyond the Free limits, the extra staff seats, unlimited AI, reports under your own logo and the connections to your other tools. Upgrading again restores all of it, with your data untouched. You can still export or delete the account yourself at any time under Section 4.

If you reach a Free plan limit we will tell you and offer the upgrade; we will not delete anything you have already recorded. We may change prices with at least 30 days' notice before your next billing period; if you do not accept a change you may cancel before it takes effect. Where we have signed a separate written agreement with you, that agreement's pricing governs.

Krystal OS is a young product under active development. Features may change, and features labelled beta or preview may change substantially or be withdrawn. We will give reasonable notice before removing a feature you depend on.

9. Availability and Support

We aim to keep Krystal OS available and to give reasonable notice of planned maintenance, but we do not promise uninterrupted service unless a separate agreement says so. Access may be interrupted by maintenance, by a failure at one of our providers, or by circumstances beyond our reasonable control.

10. Suspension and Termination

Two different things are worth separating here. Cancelling Pro is a billing change: the account carries on under Free and keeps its data (Section 8). Deleting your account is the end of it — everything held against it is erased immediately and cannot be restored, so export first. Both are yours to do at any time, from Settings, without asking us.

We may suspend or terminate an account that breaches these terms, that is being used unlawfully, or whose fees are materially overdue — with notice and a chance to put things right where the circumstances allow, and immediately where they do not. Fees being overdue means the account returns to Free, not that it is closed; we terminate outright only for the other two.

If we terminate or decline to renew your account, you will have at least 30 days from the date we tell you to export your data before it is deleted, unless the law requires otherwise. Sections 4, 5, 11, 12, 13 and 14 survive the end of this agreement.

11. Disclaimer of Warranties

Except where these terms say otherwise, the platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the platform will be error-free, that AI output will be accurate, or that you will secure any particular grant or level of funding. Some jurisdictions do not allow these exclusions, in which case they apply to you only to the extent permitted.

12. Limitation of Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost funding or lost data, arising out of the use of or inability to use the platform. Our total liability for all claims in any 12-month period is limited to the amount you paid us for the platform in that period.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence.

13. Indemnity

You will defend and indemnify us against third-party claims arising from data you put into the platform that you had no right to hold or share, or from your use of the platform in breach of these terms or of applicable law.

14. Governing Law and Disputes

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Georgia have exclusive jurisdiction. Before filing, please contact us — most disputes are resolved faster by conversation than by court.

15. Changes to These Terms

We may revise these terms from time to time. We will post the revised version here and update the "Last updated" date, and we will give account holders at least 30 days' notice by email before a material change takes effect. Continuing to use the platform after that date means you accept the revised terms; if you do not, you may close your account and we will refund any prepaid fees covering the remainder of your term.

16. General

These terms, together with the Privacy Policy and any written agreement between us, are the entire agreement about the platform. If any provision is held unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger or sale of the business.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at: