1. Information We Collect

Ask@heykrystal.ai collects information you provide directly to us when you create an account, use our nonprofit grant management platform, or communicate with us.

Personal Information

• Name and contact information (email address, phone number)
• Organization details (nonprofit name, address, mission statement)
• Account credentials (username, password)
• Profile information and preferences

Platform Usage Data

• Grant search queries and preferences
• Program and donor management data
• Budget information and financial data
• AI assistant interactions and chat history

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Provide personalized grant discovery and recommendations
• Enable program and donor management features
• Offer AI-powered insights and budget analysis
• Communicate with you about your account and our services
• Improve our platform based on usage patterns and feedback
• Ensure platform security and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who assist in operating our platform (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure cloud infrastructure with reputable providers

5. AI and Machine Learning

Our platform uses AI and machine learning technologies to provide enhanced features such as grant recommendations and budget insights. We ensure that:

• AI processing respects your privacy and data protection rights
• Your data is never used to train public AI models — period
• AI features operate solely on your organization's data to serve your mission
• You can opt-out of certain AI features in your account settings
• AI-generated insights are clearly labeled as such

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Restrict or object to certain data processing activities
• Withdraw consent for optional data uses
• Request information about how your data is used

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Ensure platform security

9. International Data Transfers

As we operate from Georgia, United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for any international transfers of personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: